Legal Loss? Self-Represented Litigants and the Need for Cross-Aisle Knowledge Management


  • Maddy Johnston


Self-representation, litigants, Knowledge Management


Knowledge management is traditionally underutilized in law firm environments, owing to a perception of it not being useful despite evidence to the contrary. In fact, knowledge management, if used properly, can contribute to increased profits for a firm. In contrast, attempted knowledge management is occurring amongst self-represented litigants, though it is hampered by a lack of interest in participation by the legal community. Open access may provide a solution to both problems: for lawyers, freeing up time for more clients, and for self-represented litigants, in helping to destroy the perception of their presence as a problem.


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