Is Introversion an Obstacle in Tacit Knowledge Sharing through Socialization? A Study on how Personality Traits Influence Knowledge Sharing Behavior

Authors

  • Anne Karete Nowers Hvidsten Dalhousie University

DOI:

https://doi.org/10.5931/djim.v12i1.6442

Abstract

In today‘s knowledge-based economy, efficient management of an organization‘s intellectual capital is becoming increasingly important. Tacit knowledge, as opposed to explicit knowledge, is an organization‘s most vital knowledge, and this knowledge should be shared among co-workers in an efficient way. It is therefore crucial for managers to be aware of which factors that have an either positive or negative impact on the sharing of tacit knowledge. Personality is a factor that influence tacit knowledge sharing. Tacit knowledge is best shared through practices that require social interaction. This paper investigates the relation between tacit knowledge sharing and introversion in particular. Introverts are perceived to be withdrawn, quiet, and to have poorer social skills than extraverts, and therefore might have an inhibiting effect on knowledge sharing. However, by examining existing literature, this paper shows that typical introverted personality traits serve as both motivators and obstacles in tacit knowledge sharing.

Author Biography

Anne Karete Nowers Hvidsten, Dalhousie University

Anne Karete N. Hvidsten is a 2016 candidate for the Library and Information Studies program at Dalhousie University. She completed her Bachelor of Arts with a major in Comparative Literature at the University of Oslo. Originally from Norway, she came to Canada to pursue her interest in Information and Knowledge Management. This paper was written for the course MGMT 5008 – Knowledge Management.

References

Abzari, M., Shahin, A., & Abasaltian, A. (2014). Developing a conceptual framework for knowledge sharing behavior by considering emotional, social and cognitive intelligence competencies. Kuwait Chapter of the Arabian Journal of Business and Management Review, 4(1), 230-241.

Ajith Kumar, J., & Ganesh, L. S. (2009). Research on knowledge transfer in organizations: A morphology. Journal of Knowledge Management, 13(4), 161-174.

Allee, V. (2000). Knowledge networks and communities of practice. OD Practitioner, fall/winter. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.465.3908&rep=rep1&type=pdf

Barrick, M., & Mount, M. (1991). The Big Five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44(1), 1-26.

Becerra-Fernandez, I. & Sabherwal, R. (2015). Knowledge management: Systems and processes. New York, N.Y.: Routledge.

Beesley, L. G. A., & Cooper, C. (2008). Defining knowledge management (KM) activities: Towards consensus. Journal of Knowledge Management, 12(3), 48-62.

Beukeboom, C., Tanis, M., & Vermeulen, I. (2013). The language of extraversion: Extraverted people talk more abstractly, introverts are more concrete. Journal of Language and Social Psychology, 191-201.

Bock, G., Zmud, R., Kim, Y., & Lee, J. (2005). Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87-111.

Bordia, P., Irmer, B., & Abusah, D. (2006). Differences in sharing knowledge interpersonally and via databases: The role of evaluation apprehension and perceived benefits. European Journal of Work and Organizational Psychology, 15(3), 262-280.

Borges, R. (2013). Tacit knowledge sharing between IT workers. Management Research Review, 36(1), 89-108.

Cabrera, A., Collins, W. C., & Salgado, J. F. (2006). Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management, 17(2), 245-264.

Cain, S. (2012). Quiet: The power of introverts in a world that can't stop talking. New York: Crown.

Chung-Jen Chen, Jing-Wen Huang, & Yung-Chang Hsiao. (2010). Knowledge management and innovativeness: The role of organizational climate and structure. International Journal of Manpower, 31(8), 848-870.

Dunning, D. (2001). What‘s your type of career?: Unlock the secrets of your personality to find your perfect career path. Palo Alto, California: Davies-Black.

Extravert. (n.d.). In Merriam-Webster. Retrieved from http://www.merriam-webster.com/dictionary/extrovert

Grant, A. M., Gino, F., & Hofmann, D. A. (2010). The hidden advantages of quiet bosses. Harvard Business Review, 88(12), 28.

Hansen, M., Mors, M., & Là¸và¥s, B. (2005). Knowledge sharing in organizations: Multiple networks, multiple phases. The Academy of Management Journal, 48(5), 776-793.

Heylighen, F., & Dewaele, J.-M. (2002). Variation in the contextuality of language: An empiri¬cal measure. Foundations of Science, 7, 293-340.

Hooff, B. van den & de Ridder, J. A. (2004). Knowledge sharing in context: The influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130.

Hussi, T. (2004). Reconfiguring knowledge management: Combining intellectual capital, intangible assets and knowledge creation. Journal of Knowledge Management, 8(2), 36-52.

Introvert. (n.d.a). In Merriam-Webster. Retrieved from http://www.merriam-webster.com/dictionary/introverted

Introvert. (n.d.b). In Oxford English Dictionaries [subscribed online version].

Introvert and extravert. (n.d.). In Encyclopedia Britannica. Retrieved from http://www.britannica.com/topic/introvert

Ismail, M. B. & Yusof, Z. M. (2010). The impact of individual factors on knowledge sharing quality. Journal of Organizational Knowledge Management.

Ismail, M. B. & Yusof, Z. M. (2011). Factors affecting knowledge sharing practices in Malaysia. In Al-Shammari, M. (Ed.), Knowledge management in emerging economies: Social, organizational and cultural implementation (pp. 157-171). Hershey: Information Science Reference.

Jung, C. G. (1926). Psychological types, or, The psychology of individuation. London: Routledge & Kegan Paul.

Jung, J., Lee, Y., & Karsten, R. (2012). The moderating effect of extraversion–introversion differences on group idea generation performance. Small Group Research, 43(1), 30-49.

John, O., Naumann, L. P., & Soto, C. J. (2008). Paradigm shift to the integrative Big Five taxonomy: History, measurements, and conceptual issues. In John, O., Robins, R. W., & Pervin, L. A. (Eds.) (2008). Handbook of personality: Theory and research (pp. 114-158). New York: Guilford Press.

Kiku, J. and Lori, N.K. (2009). From tacit knowledge to organizational knowledge for successful KM. In King, W. R. (ed.), Knowledge Management and Organizational Learning (pp. 26-39). Dordrecht; New York: Springer.

Lee, C. K. & Al-Hawamdeh, S. (2002). Factors impacting knowledge sharing. Journal of Information and Knowledge Management, 1(1), 49-56.

Major, D. A., Turner, J. E., & Fletcher, T. D. (2006). Linking proactive personality and the big five to motivation to learn and development activity. Journal of Applied Psychology, 91(4), 927.

Matzler, K., Renzl, B., Muller, J., Herting, S., & Mooradian, T. A. (2008). Personality traits and knowledge sharing. Journal of Economic Psychology, 29(3), 301-313.

MBTI Today. (n.d.). Carl Jung and psychological types. Retrieved from http://mbtitoday.org/carl-jung-psychological-type/

Nonaka, I., & Konno, N. (1998). The concept of "ba": Building a foundation for knowledge creation. California Management Review, 40(3), 40-54.

Osterloh, M., & Frey, B. S. (2000). Motivation, knowledge transfer, and organizational forms. Organization Science, 11(5), 538-550.

Peralta, C. F. & Saldanha, M. F. (2014). Knowledge-centered culture and knowledge sharing: The moderator role of trust propensity. Journal of Knowledge Management, 18(3), 538.

Plessis, M. d. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), 20-29.

Pollet, T., Roberts, S., & Dunbar, R. (2011). Extraverts have larger social network layers: But do not feel emotionally closer to individuals at any layer. Journal of Individual Differences, 32(3), 161-169.

Poulsen, C. R. (2013). The interaction between knowledge-sharing ability, motivation and extraversion in a voluntary context [master thesis]. Retrieved from http://www.kb.dk/export/sites/kb_dk/da/kub/lektieronline/PDF/Christian-Romby-Poulsen-The-interaction-between-knowledge-sharing-ability-motivation-and-extraversion-in-a-voluntary-context.pdf

Powell, W., & Snellman, K. (2004). The knowledge economy. Annual Review of Sociology, 30, 199-220.

Reagans, R., & Mcevily, B. (2003). Network structure and knowledge transfer: The effects of cohesion and range. Administrative Science Quarterly, 48(2), 240-267.

Renzl, B. (2008). Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation. Omega, 36(2), 206-220.

Lieberman, M. D., & Rosenthal, R. (2001). Why introverts can't always tell who likes them: Multitasking and nonverbal decoding. Journal Of Personality And Social Psychology, 80(2), 294-310.

Rzadkowska, J. (2015, September 25). Carl Gustav Jung. Store Norske Leksikon. Retrieved from https://snl.no/Carl_Gustav_Jung

Skre, I. B. (2014, December 11). Ekstrovert [Extravert]. Store Norske Leksikon. Retrieved from https://snl.no/ekstrovert

Downloads

Published

2016-04-02

Issue

Section

Articles